Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for new clients during the implementation phase and for existing clients enhancing their integrations.

• Oversee the complete technical implementation process from project kickoff to go-live.

• Configure and map API connections with customers while validating the setup via screen sharing.

• Analyze logs, dashboards, and tools like Postman to detect and rectify API configuration problems.

• Create technical documentation that outlines root causes, steps taken, and resolutions.

• Forward unresolved or intricate issues to the engineering team with comprehensive documentation.

• Convert customer inquiries and data requirements into actionable technical tasks and configuration notes.

• Collaborate with Partner Success Managers and Clinical Support teams.

• Recognize recurring implementation challenges and suggest improvements in processes, documentation, or automation.

• Uphold responsiveness, accountability, and empathy towards customers throughout the implementation and ongoing expansion efforts.

⛳️ Requirements

• Minimum of 3 years’ experience in a customer-facing technical support or implementation position, particularly with API-driven applications.

• Proficient in troubleshooting alongside customers’ technical teams during live video calls.

• Strong knowledge of APIs, webhooks, JSON payloads, and HTTP status codes.

• Skilled in reviewing logs and API documentation to independently identify root causes and resolve configuration issues.

• Familiar with data mapping, payload structures, and basic scripting in Python, JavaScript, or SQL.

• Experienced in using HubSpot, Postman, or similar tools for troubleshooting and testing API requests.

• Capable of conveying technical concepts to both technical and non-technical audiences.

• Previous experience in documenting integration processes and creating customer-facing support materials, workflows, process diagrams, and SOPs.

• Exceptional attention to detail and organizational skills; able to handle multiple projects and stakeholders at once.

• Proven curiosity and ability to swiftly learn new systems, data flows, and integration logic.

• Possess a customer-first mindset.

• Experience with SaaS or healthcare technology integrations is advantageous.

• Must not require US visa sponsorship; US work authorization is implied for employment based in the US.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance with substantial subsidies.

• Company-paid life and disability insurance.

• 401(k) plan with matching contributions for full-time employees based in the US.

• Opportunities for on-the-job training and professional development.

• Fully remote work options available.

• A collaborative and supportive working environment.