Application Engineering and Technical Support Manager

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Assist in product development initiatives by leveraging technical knowledge to ensure the effective utilization of Tecumseh products at client locations.

• Offer technical assistance to clients throughout the sales cycle, including pre-sale, during the process, and post-sale support.

• Evaluate technical specifications and suggest the most appropriate solutions.

• Support sales teams during client visits, industry trade shows, and strategic discussions.

• Handle technical inquiries and customer grievances that require advanced technical knowledge.

• Execute testing, analysis, and technical assessments.

• Compile technical reports and documentation for clients.

• Act as the primary point of contact between clients and the Research and Development (R&D) division.

• Engage in the evaluation of quality concerns reported by the market.

• Ensure that the technical solutions offered to clients are consistent and relevant.

• Collect and analyze client feedback to aid in the ongoing enhancement of products and services.

• Collaborate closely with Quality, Sales, and Engineering teams to ensure elevated customer satisfaction.

• Establish and nurture strong, trustworthy relationships with clients and business partners.

• Conduct technical seminars, training programs, and presentations for clients.

• Aid in identifying new business prospects and supporting business growth initiatives.

• Represent the company at trade shows, industry events, and professional networking functions.

• Proactively track market trends and customer demands.

⛳️ Requirements

• A Bachelor's or Master's degree in Engineering or a related technical discipline, ideally with a focus on Refrigeration and Air Conditioning Engineering.

• Significant professional experience in an industrial B2B setting.

• Demonstrated ability to forge and maintain robust, long-term relationships with clients at a senior level.

• Strong technical proficiency paired with a customer-centric and sales-driven approach.

• Proficient in both written and spoken German and English.

• Good understanding of the German market, including its industrial landscape and business culture.

• Capability to thrive in an international and multicultural environment.

• Exceptional communication, presentation, and listening abilities.

🏝️ Benefits

• Numerous opportunities for career advancement and personal growth.

• Fully remote home-office work.