Customer Success Engineer – Contract

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Assist in the technical onboarding and deployment process for enterprise clients

• Aid customers in launching and scaling AI voice agents

• Establish trusted relationships with customer engineering teams

• Collaborate with customers to develop AI voice agents

• Create conversation flows and deployment strategies

• Debug issues related to APIs, webhooks, SIP, telephony, authentication, integrations, and latency

• Resolve technical issues and troubleshoot production deployments

• Engage directly with customer codebases when necessary

• Identify product gaps based on customer feedback

• Convert customer needs into actionable product enhancements

• Collaborate closely with Product and Engineering teams

• Assist customers in launching new AI use cases

• Identify opportunities to increase product adoption

• Become a trusted technical partner for enterprise customers

⛳️ Requirements

• Must reside in the United States, Canada, or Mexico

• Proficient in reading, writing, and speaking both Spanish and English

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline

• 2–8 years of professional experience, preferably in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role

• Strong skills in technical problem-solving

• Experience with APIs and debugging technical issues

• Excellent communication skills with the ability to clearly articulate technical concepts to customers

• Comfortable working directly with customers and developing technical solutions collaboratively

• Must be available to work some overlapping hours with the Pacific Time-based team and customers

• Experience with Python or TypeScript is a plus

• Familiarity with AI, LLMs, or Voice AI is advantageous

• Experience in a startup environment is a plus

• Experience working with enterprise customers is a plus

• Willingness to travel occasionally for customer launches or onsite work is a plus

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Flexible work hours and remote working options

• Opportunities for professional development and training

• Dynamic and inclusive company culture