Technical Implementation Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Configure, test, and implement enterprise integrations between the platform and client systems utilizing REST APIs, webhooks, and contemporary authentication standards.

• Serve as the main technical contact throughout customer implementation processes.

• Define technical requirements and ensure integration architecture aligns with client specifications.

• Advise clients and internal teams on tailored integration solutions and workflows.

• Identify and resolve integration issues by examining logs, request/response payloads, and system performance.

• Work collaboratively with core engineering teams on bug escalations.

• Oversee multiple client onboarding projects concurrently.

• Monitor project timelines, recognize risks, and facilitate resolution of obstacles.

• Produce technical documentation, runbooks, and troubleshooting manuals.

⛳️ Requirements

• Over 2 years of practical experience in a technical client-facing position within SaaS or enterprise software.

• Demonstrated success as the main technical lead and implementer for external customer deployments.

• Hands-on experience in configuring and troubleshooting integrations using REST APIs, webhooks, JSON, and identity/auth protocols (OAuth, SAML, SSO, SCIM).

• Excellent written and verbal communication skills in English at a native level.

• Capacity to explain complex technical ideas to non-technical stakeholders.

• Strong analytical and problem-solving abilities.

• Familiarity with reviewing system logs and payloads.

• Basic SQL or database querying skills are advantageous.

• Experience managing multiple concurrent projects using modern project management tools (e.g., Jira, Asana, Monday.com, Notion).

• High degree of autonomy, comfort with asynchronous workflows, and adaptability in a dynamic environment.

• Availability aligned with US Eastern Time working hours (9:00 AM – 5:00 PM EST).

• Experience with integration in enterprise tools (HRIS, LMS/LXP, CRMs, ticketing systems, or AI platforms) is a plus.

🏝️ Benefits

• Direct access to state-of-the-art enterprise AI applications and technologies.

• Opportunities to work on high-impact projects leading complex technical initiatives for global enterprise clients.

• An autonomous, async-first work culture that offers substantial ownership over your projects.

• Clear pathways for ongoing learning, skill enhancement, and advancement toward technical leadership.