Senior Technical Customer Manager, APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take full ownership of strategic APAC accounts from onboarding to production, scaling, and expansion.

• Act as the main technical representative for the largest customers in the region.

• Conduct health assessments and architecture reviews while identifying opportunities for growth.

• Collaborate closely with customer engineering teams on deployment, configuration, and performance optimization across Qdrant Cloud and self-hosted Kubernetes environments.

• Address most technical inquiries during APAC hours and escalate complex cases to Support and Engineering with detailed diagnostics.

• Manage expectations regarding scope, priorities, and customization requests.

• Coordinate with engineering, IT, and security stakeholders on subsequent steps and timelines.

• Assist Account Executives in exploring new opportunities and conducting proofs of concept.

• Support regional partners' technical teams in positioning and deploying Qdrant.

• Relay APAC customer feedback to Product and Engineering teams.

• Aid in the development of playbooks and processes to foster regional growth.

⛳️ Requirements

• Over 6 years of experience in customer-facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) within an AI, data, or database infrastructure company.

• Practical experience with cloud-native infrastructure: Kubernetes, Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure).

• Capability to analyze memory, performance, and scaling challenges.

• Proven experience in supporting technical evaluations and managing long-term customer relationships.

• Experience in negotiating with engineering, IT, and security teams in an enterprise setting.

• Ability to work autonomously in a startup environment and make informed decisions without constant supervision.

• Must be based in APAC, preferably in Australia.

• Excellent communication skills in English.

• Willingness to occasionally participate in early or late calls with team members in Europe and the US.

🏝️ Benefits

• Join a remote-first, international team engaged in pioneering AI infrastructure.

• Receive a competitive salary along with additional benefits.

• Enjoy flexible working hours and a culture that supports asynchronous collaboration.

• Experience high levels of ownership and the opportunity to make a real impact.

• Thrive in an open-source, engineering-driven culture.

• Select your preferred laptop equipment.

• For full-time employees based in the US: 401k matching, health, dental, and vision insurance.

• For full-time employees based in the US: flexible PTO policy.