Technical Engagement Manager II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee one or multiple projects, project teams, or programs.

• Take ownership of customer expectations, ensure delivery assurance for application services deliverables, and achieve overall client outcomes.

• Measure and articulate the business benefits of project outcomes throughout the duration of engagements.

• Manage complex deliverable-based, fully outsourced, or large-scale engagements and programs.

• Guarantee customer satisfaction, ensure contract compliance, and foster customer referenceability.

• Conduct regular health checks on customers, projects, and solutions utilizing target metrics and Value Streams.

• Develop and execute communication plans with clients and internal teams.

• Provide updates on project status, opportunities, and risks; escalate issues as necessary.

• Engage in the development and execution of account strategies.

• Work in collaboration with Practice, Solutions, and Sales Teams to identify enhanced service approaches and stimulate growth.

• Monitor KPIs and quantifiable metrics to support business and project objectives.

• Manage expectations, address business challenges, and ensure that customer requirements are met.

• Mentor, manage, and nurture project team members.

• Conduct employee performance evaluations as required.

• Recruit, develop, and retain a diverse, high-quality workforce.

• Plan, execute, and supervise data-related projects.

• Lead and deliver platforms and products utilizing Cloud and DevOps technologies.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science; other degrees are acceptable with relevant experience.

• Over 13 years of experience in information technology and professional services at a consulting services technology provider.

• Minimum of 10 years of project management experience, including at least 4 years as a technical project manager.

• Demonstrated experience in planning, executing, and overseeing data-related projects.

• Proficient in Agile and waterfall project management methodologies and tools, such as Jira.

• Strong comprehension of development principles, encompassing data, life cycle, quality, governance, security, and ethics.

• At least 4 years of development experience.

• Background in enterprise architecture and solution design.

• Hands-on leadership and comprehensive ownership of platforms and products utilizing modern technology stacks, including Cloud and DevOps.

• Familiarity with data technologies, such as data warehousing or cloud experience is preferred.

• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

• AWS, Azure, or Google Cloud certification preferred.

• PMP or other project management certifications, such as Scrum Certified, are preferred.

• Strong situational awareness with a Customer First Mindset.

• Exceptional oral and written communication, analysis and problem-solving, time management, and organizational skills.

• Experience in communicating and presenting at senior executive or director levels.

• Excellent people and personnel management abilities.

• Active commitment to personal and professional growth.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Life Insurance, including Voluntary Life and AD&D for employees and dependents.

• Short and Long-Term Disability benefits.

• Health Spending Account (HSA).

• Transportation Benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Additional earnings may be available through annual bonuses and profit-sharing.

• Fully remote position.