Customer Success Engineer, LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable end-to-end experience for users applying to job listings, completing AI-driven interviews, accepting offers, and receiving payments.

• Deliver prompt assistance to talent users facing issues or having inquiries.

• Investigate issues reported by talent from start to finish by replicating bugs, determining root causes, and distinguishing between UX friction, model edge cases, and system defects.

• Debug the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Manage issues by triaging them, escalating engineering concerns, and resolving others through configuration adjustments, prompt improvements, or clear user guidance.

• Identify systemic patterns and product risks to communicate to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution speed.

• Communicate with accuracy, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must be currently residing in Latin America; applicants from outside this region will not be considered.

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or relevant experience at a high-growth technology startup.

• Experience in building modern web applications such as React, Node.js, Flask, or Next.js, OR 2–5 years of experience in customer support for such web applications.

• Comfortable working with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI-tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent building.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is a plus.

• Native-level proficiency in English writing.

• Availability to work 6 days per week with significant overlap with Pacific Time (PT/PST) working hours.

🏝️ Benefits

• Salary ranging from $35K to $50K annually.

• Opportunity for remote work.

• Referral bonus of up to $100 for each successful referral (conditions apply).

• Reasonable accommodations available upon request.