This is a fully remote position, open to applicants in Latin America.

📋 Description

• Deliver a swift and enjoyable support experience for users during their application, interview, offer, and payment processes.

• Thoroughly investigate issues reported by talent by replicating bugs, pinpointing root causes, and identifying UX challenges, while modeling edge cases and system defects.

• Analyze the AI and SaaS stack utilizing telemetry, logs, network inspections, and database queries to gain insights into production behavior.

• Prioritize issues by escalating genuine engineering challenges and resolving others through configurations, prompt enhancements, or clear user instructions.

• Highlight systemic trends and product risks to both engineering and product leadership.

• Develop documentation and runbooks aimed at minimizing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team on bug reports.

⛳️ Requirements

• Must be currently based in Latin America; applications from outside Latin America will not be considered.

• Proficient in debugging web applications.

• Hold a degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or possess prior experience in a high-growth technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience in providing support for such web applications.

• Comfortable working with AI systems, including LLMs, agents, or generative models.

• Experienced in investigating AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Capable of interpreting model outputs, understanding failure modes, hallucinations, and feedback loops.

• Familiarity with contemporary AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT, is advantageous.

• Native-level proficiency in English writing.

• Willingness to work a remote schedule of 6 days a week, with significant overlap with Pacific Time (PT/PST) working hours.