Technical Implementation Lead

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead the technical discovery process alongside Enterprise/Strategic Sales, mapping customer systems, data flows, and constraints to ensure product compatibility.

• Take ownership of solution design for implementations, which includes architecture, endpoints, webhooks, authentication, and data mapping.

• Define and approve Statements of Work that encompass deliverables, go-live schedules, forecasted shipment volumes, and support terms.

• Address technical inquiries prior to sales and throughout implementation by replicating issues in Postman or Insomnia and identifying root causes in requests, responses, and logs.

• Facilitate technical kick-off meetings and calls with the technical teams and senior stakeholders of clients.

• Collaborate with Solutions Developers on scope, design, build inquiries, and ensuring delivery aligns with the Statement of Work.

• Oversee multiple implementations from contract signing to go-live and volume migration, monitoring milestones, risks, dependencies, and change requests.

• Manage implementation escalations and develop recovery plans when shipment volumes do not meet forecasts.

• Conduct structured handovers to Customer Success Managers and Customer Support teams.

• Maintain governance over custom builds, including support, costs, and production build registers.

• Transform recurring inquiries into documentation and convey product gaps to Product and Engineering with a well-defined business rationale.

⛳️ Requirements

• A minimum of 5 years' experience in technical implementation, solutions architecture, or a comparable technical customer-facing role, particularly with enterprise SaaS products.

• Proficient, hands-on expertise in REST APIs, webhooks, and integration patterns.

• Familiarity with OAuth 2.0, SSO, and API keys.

• Proficient in JSON, data mapping, and SQL.

• Comfortable using tools like Postman or Insomnia.

• Structured approach to troubleshooting involving HTTP status codes, rate limits, error handling, retries, and logs.

• Understanding of how eCommerce platforms, ERPs, and warehouse systems integrate with shipping services.

• Confidence when interacting with both technical and non-technical senior stakeholders.

• Experience in drafting Statements of Work, managing multiple implementations simultaneously, and maintaining scope and pricing boundaries.

• Effective utilization of AI, including reviewing work generated by agents and translating it into accessible language.

• Exceptional skills in technical documentation.

• Strong written and verbal communication skills in English.

• Bonus: Experience with Python or JavaScript; knowledge of logistics or eCommerce; familiarity with Shopify, Squarespace, Celigo, or Zapier implementations; prior experience with Easyship.

🏝️ Benefits

• Competitive salary and stock units.

• Reimbursement for gym and wellness expenses.

• Flexibility to ‘Work from Anywhere’ for up to 4 weeks each year.

• Generous vacation policy.

• Duvet days.

• Mental health days.