Technical Field Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver after-sales support and technical knowledge to Elliott’s global clientele.

• Oversee commissioning, maintenance, troubleshooting, and refurbishment of Elliott and other OEM turbomachinery at client locations.

• Plan, estimate, and implement projects under the guidance of a Field Service Manager or Project Manager.

• Ensure adherence to safety, environmental, quality, Elliott, and client regulations.

• Evaluate customer issues, gather and document technical data, and summarize results to propose solutions.

• Suggest parts stocking strategies and overhaul timelines to reduce downtime.

• Perform performance testing and operational assessments.

• Serve as the intermediary between Elliott and clients, ensuring satisfaction and uncovering future sales prospects.

• Lead the commissioning, installation, troubleshooting, maintenance, and overhauling of both Elliott and non-Elliott equipment.

• Create hazard assessments, safety plans, work method statements, toolbox talks, service reports, and technical documentation.

• Act as a technical resource for customers, colleagues, and field staff.

• Assist with quotation processes and oversee the technical and commercial aspects of projects.

• Provide on-site leadership, managing Elliott employees, client personnel, and contractors.

• Promote continuous improvement through feedback to engineering and product teams.

• Train client personnel and junior Technical Field Advisors.

⛳️ Requirements

• Associate level: Bachelor’s degree in Mechanical Engineering or equivalent technical training.

• Strong mechanical aptitude and enthusiasm for turbomachinery.

• Excellent interpersonal, written, and verbal communication skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Projects).

• Capability to learn and interpret drawings, blueprints, and schedules.

• Willingness to travel extensively (70-80%) and work in varied environments.

• Intermediate level: Experience with steam and gas turbines or other OEM rotating machinery.

• Practical expertise in alignments, installations, and overhauls.

• Ability to lead small teams and supervise contractors.

• Strong troubleshooting and diagnostic capabilities for complex systems.

• Proficiency in creating technical reports and presenting findings.

• Senior level: 15+ years of field service experience in turbomachinery or a comparable mix of education and experience.

• In-depth knowledge of Elliott and similar OEM products, design principles, and manufacturing practices.

• Proven project management skills, including planning, scheduling, and cost control.

• Ability to supervise and lead large, multi-disciplinary teams.

• Advanced customer interaction and problem-solving abilities.

• Capacity to mentor junior advisors and lead technical training sessions.

• Willingness to travel 70-80% across North America.

🏝️ Benefits

• Comprehensive Technical Field Advisor Training Program.

• Practical foundational training encompassing Elliott equipment, OEM standards, safety, and troubleshooting basics.

• Advanced skills training on steam/gas turbines, compressors, and rotating equipment systems.

• Leadership guidance and mentorship.

• Defined career path with clear milestones for advancement.

• Competitive salary and benefits package.