Technical Enablement Lead

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of, maintain, and continually enhance Flosum's product documentation across the Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.

• Develop and implement the Flosum Certification Program, which includes creating learning paths, exam blueprints, hands-on labs, and various badge tiers (Admin, Developer, Architect).

• Evaluate incoming signals — support cases, demo requests, and inquiries from prospects — to pinpoint documentation deficiencies and proactively revise content.

• Collaborate with the Support team to transform recurring tickets into self-service knowledge base articles, thereby decreasing case volume.

• Work closely with Product Management and Engineering to document new releases, features, and APIs in alignment with the release schedule.

• Coordinate with Sales Engineering to ensure that questions arising from demos are accurately represented in public-facing guides and FAQs.

• Set up documentation standards, style guides, and review processes to maintain content accuracy, versioning, and brand consistency.

• Monitor content performance metrics (views, search queries, deflection rates, certification pass rates) and report on enablement key performance indicators (KPIs).

⛳️ Requirements

• Over 5 years of experience in technical writing, developer enablement, or technical training — preferably within the Salesforce ecosystem.

• Practical knowledge of Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and principles of data backup/recovery.

• Demonstrated experience in building or contributing to a certification or learning program (such as Trailhead-style modules, exam design, or LMS authoring).

• Strong analytical abilities — adept at analyzing Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content development roadmaps.

• Exceptional writing skills with the capability to convert intricate technical workflows into clear, actionable guidance.

• Familiarity with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar tools).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.