Technical Delivery Manager – Healthcare, Release Management, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of delivery predictability and adherence to commitments.

• Strategically plan, sequence, and drive the execution of sprints and releases for features, enhancements, integrations, and fixes.

• Oversee tasks from sprint commitment to completion, including work in progress, obstacles, handoffs, carry-over, and unforeseen tasks.

• Establish and reinforce practices for ownership, estimation, status updates, and definition of done.

• Manage release planning and readiness across development, sandbox, UAT, and production environments.

• Coordinate approvals, deployment plans, rollback strategies, environment readiness, and post-deployment verification.

• Map, manage, and resolve dependencies across Product, development, AI, data, IT operations, and external integrations.

• Coordinate vendor and partner commitments alongside pharmaceutical brand partners, specialty pharmacies, and data vendors.

• Forecast team capacity and set realistic sprint and release commitments.

• Determine when to supplement with contract resources and manage their onboarding, workload, throughput, quality, and utilization data.

• Utilize Jira, Confluence, Rovo, Claude, and Claude Code to minimize manual tracking and enhance risk visibility and forecasting.

• Ensure execution complies with HIPAA, TCPA, OIG guidelines, change management, and security policies.

• Provide reports on progress, release timelines, risks, trade-offs, and delivery metrics.

• Facilitate planning, refinement sessions, stand-ups, reviews, and retrospectives.

• Mentor the team on task breakdown, estimation, definition-of-done discipline, and continuous improvement.

⛳️ Requirements

• Minimum of 4 years experience as a Delivery Manager, Technical Scrum Master, or Program Manager, with direct responsibility for achieving release and feature commitments.

• Background in a patient services hub, specialty pharmacy, or healthcare IT environment, or similar experience in a regulated, multi-party healthcare delivery setting.

• Technical and operational knowledge of healthcare data workflows, integrations, and hub CRM platforms such as Salesforce Health Cloud.

• Proven experience managing complex, multi-party vendor and manufacturer dependencies.

• Experience in coordinating releases and deployments, including change management, environment strategy, and go/no-go decision-making.

• Practical experience with generative AI productivity tools and AI-driven insights within agile management platforms.

• Proficient in Jira and Confluence.

• Strong data literacy, including the analysis of cycle time, lead time, and workflow efficiency.

• Excellent communication, negotiation, and conflict-resolution skills.

• A commercial perspective that connects delivery decisions to business and patient care impacts.

• Ability to work at a fast pace and drive accountability in a fully remote setting.

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or equivalent practical experience.

• Willingness to adjust working hours to support activities across EST to PST time zones.

• Must be capable of lifting up to 15 pounds occasionally.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Life insurance and disability coverage.

• Tax-advantaged savings accounts.

• Employee Assistance Program.

• Home office benefits.

• Employee Ownership Program.

• Paid time off.

• Holidays.

• Bereavement leave.

• 401(k) retirement plan with employer matching.

• Performance-based bonus opportunities.

• Remote work environment.

• Opportunities for career advancement.