Technical Delivery Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of technology projects and programs, overseeing their delivery from discovery and initiation through to implementation, release, stabilization, and closure.

• Convert business requirements and strategic goals into actionable delivery plans.

• Set project objectives, milestones, deliverables, timelines, resources, and criteria for success.

• Create and maintain comprehensive delivery plans that integrate both technical and business workstreams.

• Coordinate delivery efforts among engineering, product, architecture, DevOps, infrastructure, data, security, QA, TNI, operations, and third-party teams.

• Monitor milestones, critical paths, dependencies, and significant deliverables.

• Propel delivery decisions and eliminate obstacles.

• Collaborate with engineering and architecture leadership to grasp technical scope, constraints, trade-offs, and complexities.

• Communicate technical concepts in a clear manner to business executives and non-technical stakeholders.

• Provide guidance on architecture alignment and solutions.

• Facilitate technical decision-making and ensure cross-system and cross-team integration.

• Integrate requirements for performance, scalability, availability, security, resilience, observability, and compliance into delivery strategies.

• Define delivery methodologies and establish realistic schedules.

• Oversee sprint, release, milestone, and program-level planning.

• Assess delivery velocity, throughput, capacity, and milestone performance.

• Identify schedule delays and implement recovery strategies.

• Manage program-level risks, issues, assumptions, actions, and dependencies.

• Evaluate risks and formulate mitigation, contingency, and recovery plans.

• Escalate significant risks and issues with clear recommendations.

• Act as the primary delivery contact for major technology initiatives.

• Manage stakeholder expectations and facilitate high-level discussions with executives.

• Establish governance and escalation processes.

• Apply Scrum Master practices, facilitating backlog refinement, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and agile delivery forums.

• Collaborate with the Product Owner to convert product vision, business goals, and architecture into prioritized epics, features, user stories, technical enablers, and acceptance criteria.

• Identify, track, eliminate, or escalate technical and organizational impediments.

• Establish delivery governance, lead steering committees, and maintain decision logs, action registers, and delivery artifacts.

• Support resource forecasting and capacity planning.

• Manage release planning and coordination, ensuring release readiness, executing go-live, hypercare, and post-production stabilization.

• Coordinate testing, defect management, deployment planning, rollback strategies, monitoring, and support processes.

• Conduct post-implementation reviews and integrate lessons learned.

• Ensure quality is maintained throughout the delivery lifecycle and establish quality gates.

• Track defects, technical issues, performance challenges, and production incidents.

• Drive root-cause analysis and continuous improvement using delivery metrics and retrospective insights.

• Develop delivery standards, templates, playbooks, and best practices.

⛳️ Requirements

• Over 10 years of experience in technical delivery, program management, or project leadership in technology consulting, professional services, or a complex enterprise environment.

• Strong technical knowledge of solution architecture, enterprise applications, APIs, integrations, cloud platforms, data flows, security, environments, CI/CD, testing, and production operations.

• In-depth understanding of application architecture.

• Proven track record in managing the end-to-end delivery of complex technology initiatives from discovery and planning to implementation, release, stabilization, and closure.

• Capability to translate business objectives and solution architecture into delivery plans, epics, features, user stories, technical enablers, acceptance criteria, and implementation tasks.

• Ability to guide engineering teams, facilitate technical decision-making, challenge estimates and assumptions, and ensure alignment of delivery with approved architecture and technical standards.

• Experience in managing multiple technical and business workstreams involving engineering, product, architecture, security, infrastructure, DevOps, data, QA, operations, and third-party teams.

• Strong background in managing risks, issues, assumptions, actions, dependencies, technical debt, delivery constraints, and escalation processes.

• Demonstrated experience with Agile and Scrum delivery methodologies, including backlog refinement, Sprint Planning, Daily Scrum, Sprint Reviews, Sprint Retrospectives, release planning, and continuous improvement.

• Experience in coordinating release readiness, testing, defect management, deployment planning, rollback planning, operational readiness, go-live, hypercare, and production stabilization.

• Strong comprehension of software development lifecycle, application lifecycle management, production support, and incident, problem, and change-management processes.

• Familiarity with delivery and service-management tools such as Azure DevOps and ServiceNow, or equivalent platforms.

• Project or program management certifications like PMP, PRINCE2, or equivalent (preferred).

• Scrum Master certifications such as PSM, CSM, or equivalent Agile certifications (preferred).

• Experience with scaled Agile delivery frameworks such as SAFe (preferred).

• Familiarity with cloud services like Microsoft Azure, AWS, or Google Cloud Platform (preferred).

• Knowledge of microservices, API-led integration, event-driven architecture, and cloud-native applications (preferred).

• Experience with DevOps, CI/CD, infrastructure automation, observability, or Site Reliability Engineering practices (preferred).

• Understanding of ITIL and IT service-management frameworks (preferred).

🏝️ Benefits

• Long-term contract.

• Fully remote within India.

• Opportunity to work on complex technology initiatives alongside engineering teams.