Technical Customer Support – QA, Game Development

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Deliver exceptional T1 and advanced technical support to clients on a developer platform

• Offer assistance and high-quality service to customers

• Maintain project hours from Monday to Sunday, 9:00 a.m. to 5:00 p.m. PST

• Collect and analyze technical data

• Implement quality assurance protocols and testing methods pertinent to game development and digital content

⛳️ Requirements

• Exceptional attention to detail

• Comprehensive knowledge of game engines

• Understanding of quality assurance processes and testing methods related to game development and digital content

• Experience in Technical Customer Support

• Familiarity with digital marketplace platforms

• Experience with Salesforce or other CRM systems

• Capability to gather and analyze technical data

• Basic understanding of scripting or programming concepts

• Fluent in professional English

• i7 Quad Core 3.0 GHz or higher

• 32 GB RAM

• Nvidia 3080 or higher, or equivalent graphics card

• 500 GB or more hard drive space; 1 TB is recommended

• Dual monitors are highly recommended

• Internet speed of at least 100 Mbps download and 20 Mbps upload

• Reliable power connection

• Computer must support drive encryption: BitLocker Drive Encryption or Device Encryption for Windows, or FileVault for Mac

• Ability to find device encryption settings and provide a screenshot showing the current encryption status during the application process

🏝️ Benefits

• Primarily remote work opportunity

• Part-time work schedule available

• Professional English fluency requirement

• Reliable power connection

• Dual monitors are highly recommended

• Support for computer drive encryption (BitLocker/Device Encryption or FileVault)