Technical Customer Support Associate – Night, Weekend, Bank Holiday Shifts

This is a fully remote position, open to applicants in Poland.

📋 Description

• Work 12-hour night shifts on Fridays, Saturdays, Sundays, and Polish Bank Holidays from 8 pm to 8 am.

• Assist customers with the installation, troubleshooting, and integration of Jamf products and related technologies.

• Deliver prompt and precise responses through chat, email, phone, and other communication channels.

• Identify and resolve technical and account-related issues.

• Guide customers through workflow procedures.

• Effectively manage customer requests and escalate issues when necessary.

• Cultivate an understanding of Jamf product features, functionalities, and best practices.

• Ensure a positive customer experience through professional and empathetic interactions.

• Keep updated on product features, technologies, and industry developments.

• Engage in ongoing training sessions.

• Carry out other assigned duties.

⛳️ Requirements

• Proficiency in English is essential (B2/C1 level).

• Communication skills in a second language (German, Spanish, French, Japanese, or Chinese) are advantageous.

• Strong problem-solving skills with a customer-centric approach.

• Basic technical knowledge and willingness to learn new software systems.

• Outstanding written and verbal communication abilities.

• Experience with CRM and support tools, such as ServiceNow or Intercom, or similar platforms.

• Familiarity with fundamental troubleshooting techniques and diagnostic tools.

• Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

• Empathy and patience when addressing customer concerns.

• Highly organized with a focus on detail and accuracy.

• Self-driven with a proactive attitude towards resolving customer issues.

• Enthusiasm for learning and keeping up with the latest technologies and trends.

• Ability to collaborate effectively across various departments.

• Must reside in Poland and possess the necessary sponsorship to live and work in Poland.

🏝️ Benefits

• Open and flexible culture rooted in respect and trust.

• Emphasis on work-life balance.

• Continuous training sessions offered.

• Well-defined career pathway in customer support.

• Opportunities for lateral career advancement.

• Inclusive and supportive workplace environment.

• Reasonable accommodations provided for disabilities or religious beliefs.