Technical Customer Success Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage a portfolio of key accounts as the primary contact throughout the entire lifecycle.

• Oversee project execution, which includes scoping, planning, coordination, timelines, dependencies, risks, and deliverables.

• Conduct customer discovery sessions to explore business objectives, use cases, and technical context.

• Convert customer requirements into structured specifications for engineering and articulate technical decisions in business terms.

• Connect customers with Hubtype’s engineering, product, and solutions teams while ensuring solution delivery.

• Evaluate customer data and project progress to pinpoint challenges, foresee potential issues, and uncover opportunities.

• Promote adoption, assess account health, and recognize upselling and expansion opportunities.

• Facilitate QBRs, executive reviews, training sessions, and workshops for both business and technical stakeholders.

• Utilize AI tools on a daily basis for drafting, researching, summarizing, analyzing, documenting, and automating tasks.

• Gather customer feedback and integrate it into the product roadmap.

⛳️ Requirements

• Must be located in Spain and possess a valid Working Permit/Visa.

• Full professional proficiency in English, Spanish, and Catalan, both written and spoken.

• 1–3 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or Project Management within a SaaS/technology environment.

• Capable of confidently discussing APIs, webhooks, integrations, JSON, OAuth, and SaaS architectures.

• Strong analytical skills; adept at gathering, structuring, and documenting technical and functional requirements, identifying gaps, and simplifying complex problems into clear deliverables.

• Proven success in managing complex delivery projects with multiple stakeholders, timelines, and dependencies, while coordinating engineering, product, and client teams.

• AI-native mindset, including the design and development of AI-driven processes and workflows; experienced with ChatGPT, Claude, Copilot, agents, and automations.

• Skilled at leading meetings with executives, business owners, and developers, tailoring the message to suit each audience.

• Proficient with dashboards and customer KPIs such as adoption, NRR, CSAT, and time-to-value.

• Thrives in a dynamic, hands-off, asynchronous environment and works independently.

• Proficiency in French is an advantage.

• Experience in conversational AI, chatbots, CCaaS, customer experience, or messaging platforms is a plus.

• Familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business, or Google RCS is advantageous.

• Ability to read JavaScript/Node.js, Python, or similar coding languages is a plus.

• Practical experience with Postman, Jira, Notion, HubSpot, Salesforce, Looker, or Tableau is an asset.

• Previous experience in a startup or scale-up environment is a plus.

🏝️ Benefits

• A position where you will have ample opportunity to excel.

• Collaborate with exceptional individuals from diverse backgrounds, cultures, and experiences.

• Enjoy 27 days of vacation each year, in addition to your birthday, a volunteering day, and public holidays.

• Fully remote work policy with flexible hours – we trust you to complete your tasks.

• 10% of your time allocated for self-improvement through online courses, side projects, or reading.

• An attractive Benefits & Perks Plan focused on Learning & Development.

• A workstation budget to help create an effective home working environment.