Technical Customer Success Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary technical liaison for the implementation of punchouts in Procurify’s product.

• Collaborate with external vendors to secure credentials, set up integration configurations, and ensure connectivity verification.

• Conduct testing of connections to guarantee data integrity and a seamless user experience prior to customer launch.

• Add and set up punchouts directly within the product interface.

• Engage with both technical and non-technical stakeholders to address credentialing and configuration challenges.

• Receive and prioritize integration requests from the Customer Success and Sales teams.

• Evaluate technical requirements and prioritize tasks based on business impact and customer urgency.

• Serve as a Tier-2 technical resource for diagnosing and resolving intricate configuration issues.

• Analyze defects and performance bottlenecks associated with punchout workflows.

• Work in collaboration with the Engineering team on problem-solving and architectural enhancements.

• Utilize Python for the implementation and testing of cXML punchout configurations.

• Develop and maintain technical documentation for punchout workflows and vendor-specific setups.

• Support key performance indicators (KPIs) including punchout time-to-value and mean ticket resolution time (MTTR).

⛳️ Requirements

• Minimum of 2 years' experience in technical support, implementation engineering, or a comparable customer-facing technical position within a SaaS environment.

• Proficiency in Python, encompassing reading, debugging, and working within established codebases.

• Outstanding written and verbal communication abilities.

• Comfortable facilitating discussions with external vendors and internal stakeholders.

• Knowledge of web technologies and API principles, including REST and HTTP protocols.

• Familiarity with cXML or JSON formats.

• Strong analytical capabilities.

• Ability to work independently to troubleshoot configuration and connectivity challenges.

• An empathetic and accountable approach to collaborative efforts.

• Maintain a professional and up-to-date LinkedIn profile, updating it upon joining Procurify.

• Must reside in Canada.

• Must possess Canadian citizenship, permanent residency, an open work permit, a closed work permit, or disclose sponsorship status requirements.

🏝️ Benefits

• Flexible working hours.

• Remote-first work arrangement available within Canada.

• Responsible and flexible time off policy.

• Comprehensive health, vision, and dental benefits.

• Employee Assistance Program (EAP).

• Health and wellness spending account.

• Opportunities for continuous learning through educational lunch and learn sessions.

• Stock options.

• Potential for personal and professional development.