Customer Success Engineer I, French Speaking

This is a fully remote position, open to applicants in Texas.

📋 Description

• Utilize customer analytics, usage metrics, and industry best practices to deliver actionable insights that enhance platform ROI and operational efficiency.

• Design and present value-driven solutions that tackle customer business challenges and expedite software adoption.

• Keep customer leadership updated on platform roadmaps and upcoming feature launches.

• Act as a technical advisor for intricate technical requirements and escalations, providing constructive feedback to the product team.

• Lead customized product demonstrations and coordinate internal and external technical resources to meet customer needs.

• Maintain expertise in platform functionalities, service offerings, and changing industry standards.

• Support and coach team members while collaborating across the organization to enhance processes and elevate customer engagement standards.

• Conduct on-site customer consultations and engage in industry events.

• Report directly to the Manager of Customer Success.

⛳️ Requirements

• Proficiency in French (both spoken and written), subject to language verification.

• Over 1 year of direct experience in the construction industry.

• Strong understanding of industry sectors and project workflows, including bidding processes, Requests for Information (RFIs), and scheduling.

• Demonstrated success in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting.

• Outstanding written, verbal, and virtual presentation abilities.

• Strong analytical and problem-solving skills.

• Capability to comprehend platform architectures and cloud functionalities, adapting to new technologies.

• Ability to collaborate effectively across Sales, Product, and other internal departments.

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education/experience.

• Willingness to travel up to 50% domestically and internationally.

🏝️ Benefits

• Eligibility for equity compensation.

• Opportunity for bonus incentive compensation.

• Flexible remote work arrangements.

• Travel opportunities to industry events and customer consultations.