Customer Success Engineer I, SMB

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide actionable insights through customer analytics, usage statistics, and industry best practices to optimize platform ROI and enhance operational efficiency.

• Design and deliver value-driven solutions that tackle client business challenges and expedite software adoption.

• Keep customer leadership updated on platform roadmaps and the introduction of new features.

• Assist customers with intricate technical requirements and escalations as a dedicated technical advisor.

• Relay customer feedback to the product team based on engagement experiences.

• Conduct customized product demonstrations.

• Coordinate both internal and external cross-functional technical resources to meet customer needs.

• Maintain a deep understanding of platform capabilities, service offerings, and evolving industry standards.

• Mentor and support fellow team members.

• Collaborate across the organization to enhance processes and elevate global customer engagement standards.

• Report directly to the Manager of Customer Success.

⛳️ Requirements

• A minimum of 1 year of direct experience in the construction industry.

• Familiarity with industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling.

• Experience in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting.

• Outstanding written, verbal, and virtual presentation abilities.

• Strong analytical and problem-solving skills.

• Quick learner of platform architectures and cloud capabilities.

• Ability to collaborate effectively across Sales, Product, and other internal departments.

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science, or equivalent education and experience.

• Must be located in a Central Standard (CST), Pacific Standard (PST), or Mountain Standard (MST) time zone.

• Willingness to travel up to 10% domestically.

🏝️ Benefits

• Eligibility for equity compensation.

• Eligibility for bonus incentive compensation.

• Opportunity for remote work within the US.

• Up to 10% domestic travel opportunities for on-site customer consultations and participation in industry events.