Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer customers expert technical product knowledge and best-practice recommendations following the sale

• Interact with customers through Zoom calls and email in a technical consulting capacity

• Collaborate with Customer Success Managers on the implementation of GitLab use cases

• Facilitate customer enablement via webinars, hands-on labs, office hours, and on-demand sessions

• Provide technical and architectural advice that connects decisions to customer outcomes

• Work alongside Account Executives and Renewals Managers to help achieve customer business goals

• Create and present workshops, demonstrations, and reusable enablement materials

• Maintain and enhance specialized knowledge through training, certification, and practical examples

• Contribute to customer-oriented learning resources, GitLab documentation, YouTube content, and Digital Journey initiatives

• Collaborate asynchronously with a globally dispersed team of customer success engineers

• Report directly to the Customer Success Engineer Team Manager

⛳️ Requirements

• Proven experience supporting one or more GitLab use cases, including source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning

• Strong proficiency with DevSecOps tools or other highly technical tools

• Technical expertise in software development or systems engineering

• Comfortable discussing architecture, workflows, and implementation trade-offs

• Ability to articulate complex technical and organizational topics clearly in both written and spoken formats

• Experience functioning as a trusted technical advisor in a post-sales context

• Excellent time management and prioritization abilities

• Capacity to manage multiple customer engagements and cross-functional requests in a pooled model

• Commitment to continuous learning, including maintaining specialized knowledge through training, certification, documentation, or reusable examples

• Openness to integrating AI into daily operations

🏝️ Benefits

• Comprehensive benefits to support your health, financial stability, and overall well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave