Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of strategic enterprise customers, ensuring their long-term success, engagement, and retention.

• Comprehend the reasons behind each customer's choice of Codility, identify their required outcomes, and develop clear account strategies aligned with those objectives.

• Cultivate strong relationships within both Talent and Engineering teams, guaranteeing that Codility provides value to the users and influencers of the platform.

• Conduct quarterly business reviews (QBRs) and executive assessments, translating product usage data and customer insights into actionable recommendations and next steps.

• Identify adoption gaps, renewal threats, and opportunities for expansion proactively.

• Assist engineering teams in understanding best practices related to technical assessments, interview processes, and AI-enhanced development.

• Independently manage routine technical and product discussions, engaging Solutions Engineering, Product, or Support when specialized knowledge is necessary.

• Collaborate closely with Account Management and Solutions Engineering on renewals, expansions, and complex customer requirements.

• Relay customer feedback to Product and Engineering teams to influence how Codility serves its technical clientele.

• Stay informed about the impact of AI on software development and technical hiring, guiding customers through these transitions with confidence.

⛳️ Requirements

• Minimum of 3 years in Customer Success, Technical Account Management, Customer Engineering, or a related post-sales role in B2B SaaS.

• Experience with developer tools, engineering software, cloud/data/security platforms, APIs, or other highly technical products utilized by engineering teams.

• Demonstrated success in managing enterprise or strategic accounts, preferably with intricate stakeholder groups and significant annual recurring revenue (ARR).

• Proficient in building relationships with Engineering Managers, Directors, VPs of Engineering, and CTO-level stakeholders, alongside Talent teams.

• Strong grasp of account adoption, planning, customer health metrics, QBRs, renewal risks, and expansion strategies.

• Technically inquisitive and comfortable discussing APIs, integrations, developer workflows, technical hiring, and AI-assisted development.

• Excellent communication skills to bridge the gap between technical and non-technical stakeholders, simplifying complex concepts.

• Proactive, commercially savvy, and capable of working independently in a streamlined environment.

• Familiar with AI tools like LLMs and copilots to analyze information, automate routine tasks, and enhance customer outcomes.

🏝️ Benefits

• Opportunity to work with a dynamic and innovative team.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Professional development opportunities to enhance your skills.

• Flexible work environment and work-life balance.