Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee client relationships after the sale, ensuring product adoption and satisfaction.

• Recognize opportunities for expansion and renewal within the current client portfolio.

• Address client escalations collaboratively with the Support and Product teams.

• Monitor client health metrics and proactively mitigate the risk of churn.

• Utilize established methods and tools to work independently.

• Contribute to process enhancements within the immediate team.

• Collaborate with sales to discover and capitalize on upsell and cross-sell opportunities.

• Represent customer feedback to the product and engineering teams for ongoing improvement.

⛳️ Requirements

• 1–3 years of relevant experience, or a proven equivalent combination of education and experience.

• A bachelor's degree or equivalent experience in a related field is preferred.

• Experience in managing client relationships within a SaaS or subscription-based business model.

• Strong problem-solving abilities with the capability to handle uncertain client situations.

• Familiarity with customer success or CRM platforms (such as Gainsight, Salesforce).

• Preferred: Experience with workplace solutions, space management, or employee experience technology.

• Knowledge of Korbyt Space Management or similar platforms is a plus.

🏝️ Benefits

• Medical, Dental, and Vision insurance effective on the first of the month following the hire date.

• 401k plan.

• Paid Holidays and Paid Time Off (PTO).

• Paid Short-Term Disability (STD).

• Paid Long-Term Disability (LTD).