Technical Customer Success Manager – AI Agents

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee post-sales activities for B2B SaaS clients, ensuring effective implementation and continuous support.

• Tailor software solutions according to customer specifications, guaranteeing optimal configuration for AI agents and workflows.

• Resolve technical issues and offer prompt solutions to customer questions and challenges.

• Partner with clients to create effective AI prompts and integrations that align with their business requirements.

• Take ownership of customer-related matters and open issues, providing updates and following through on resolutions.

• Recognize when engineering assistance is needed and communicate efficiently with the integration engineering team.

• Build strong relationships with customers to instill confidence in our products and support services.

• Record customer interactions and solutions to facilitate knowledge sharing within the team.

• Offer training and support to customers on effectively utilizing our software.

• Operate within US business hours to ensure availability for customer assistance.

⛳️ Requirements

• Demonstrated experience in a customer success management position, especially in a B2B SaaS setting.

• Technical proficiency to configure software, resolve issues, and comprehend integrations and AI workflows.

• Strong analytical skills and the ability to perform well under pressure in a dynamic environment.

• Excellent communication abilities, both written and verbal, with the capacity to explain technical concepts to non-technical audiences.

• Proven ownership mindset, with a proactive approach to customer service and problem-solving.

• Familiarity with technical tools and platforms associated with AI agents and integrations.

• Ability to collaborate effectively with cross-functional teams, including engineering when required.

• Strong organizational abilities and attention to detail to manage multiple customer accounts and issues simultaneously.

• Experience with AI technologies and their implementation in customer service or operations.

• Knowledge of API integrations and software development workflows.

• Previous experience in a technical support or implementation capacity.

• Understanding of customer success metrics and best practices.

• Experience using customer relationship management (CRM) systems and customer success software.

• Availability to work during US business hours.

• No specific educational qualification mentioned.

🏝️ Benefits

• Chance to be part of a rapidly expanding company at the cutting edge of AI technology.

• Collaborative and innovative work atmosphere that promotes professional development.

• Access to ongoing training and resources to boost your skills and knowledge.

• Remote work options that provide flexibility in your work environment.

• Comprehensive benefits package including health, dental, and retirement plans.

• Supportive team culture that prioritizes ownership, speed, and proactive involvement.