Senior Technical Customer Success Manager – Armis

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of up to 20 Armis accounts throughout their entire lifecycle.

• Cultivate customer relationships from the transition phase of PreSales through to deployment.

• Develop success plans and strategies in collaboration with customers and Armis account teams.

• Assist customers in the implementation, delivery of use-cases, and operationalization of the Armis platform.

• Take ownership of customer health, retention, satisfaction, adoption, value realization, growth, and referenceability.

• Communicate risks and successes both internally and to customer sponsors and executives.

• Represent customer product issues and feature requests to the Armis product team.

• Set up monthly, quarterly, and digital customer engagement cadences.

• Conduct Executive Business Reviews and provide updates on program status.

• Utilize Gainsight to monitor account activity, health scores, risks, and essential metrics.

• Maintain both functional and technical knowledge of the Armis platform and forthcoming products.

• Enhance platform utilization and propose features to bolster customers’ security posture.

• Foster relationships with technical users and manage stakeholders within assigned accounts.

• Advocate for customers and coordinate Armis resources to help achieve customer objectives.

• Validate deployments, configurations, use cases, integrations, and interoperability.

• Offer technical subject matter expertise.

• Collaborate with Engineering, Product, Support, and Sales teams to ensure account success.

⛳️ Requirements

• Outstanding verbal, written, social, presentation, and interpersonal communication skills.

• 5+ years of experience in a related customer-facing role, advocacy, and engagement in post-sales, systems engineering, professional services, or client management, preferably in Customer Success.

• 3+ years of experience in network engineering, architecture, support, or network design.

• 2+ years of experience in Security, Healthcare, Automotive, Retail, or Operational Technology (OT).

• Strong technical acumen and problem-solving abilities.

• Solid experience in project management and solution delivery, with a proven track record of driving projects from inception to final delivery.

• 3+ years of experience in a relationship-building capacity, including service delivery or account management in a post- and/or pre-sales environment.

• 3+ years of experience as a full-time Deployment Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer.

• 5+ years of experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and coordinating Unified Communications products, devices, solutions, and technologies.

• Experience in implementing a security program within an enterprise organization.

• Familiarity with Healthcare/IoT devices and their manufacturers.

• A B.S. in IT, Information Systems, Computer Science, or Management Information Systems, or an equivalent degree, along with relevant industry certifications such as CISSP, Security+, or CEH is preferred.

• Familiarity or experience in cybersecurity, including Endpoint, SOAR, and SIEM.

• Basic proficiency in Linux operating system operations and troubleshooting, including Red Hat Linux/CentOS.

• Networking knowledge encompassing LAN/WAN, routing/switching protocols, and network security.

• Willingness to travel regionally as necessary, up to 20–25% per quarter.

🏝️ Benefits

• Flexible or remote work options available.

• Support for reasonable accommodation during the application process.