Senior Software Engineer – Customer Success

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design and execute technical solutions that enhance the value of the Feedzai platform.

• Configure, customize, and expand customer solutions utilizing Java, SQL, and platform configuration.

• Develop and sustain integrations through REST APIs, messaging systems, event-driven architectures, and file processing.

• Diagnose intricate production issues across application, database, infrastructure, and integration layers.

• Evaluate and enhance application performance, scalability, and operational reliability.

• Lead technical initiatives during implementations, upgrades, migrations, and production launches.

• Assist enterprise customers throughout the implementation and post-production phases.

• Review solution designs and implementation strategies for alignment with Feedzai best practices.

• Mentor fellow engineers and contribute to reusable implementation assets, documentation, and engineering standards.

• Collaborate with Product Engineering by offering insights based on customer implementations and operational experiences.

• Act as a trusted technical advisor for customers and a key technical resource within Customer Success.

• Work in tandem with Product Engineering, Product Management, Customer Success Managers, and customer technical teams.

⛳️ Requirements

• Over 7 years of professional software engineering experience.

• Proficient Java development skills, including the ability to understand, customize, and debug complex applications.

• Strong SQL expertise and experience in database troubleshooting.

• Experience in designing and implementing enterprise software integrations.

• Familiarity with REST APIs, messaging platforms, asynchronous systems, and file-based integrations.

• Experience with cloud platforms, with a preference for AWS.

• Excellent troubleshooting and root cause analysis skills in production environments.

• Experience in analyzing Java application performance, including thread dumps, heap analysis, and JVM tuning.

• Comprehensive understanding of distributed systems, software architecture, scalability, and performance.

• Exceptional communication skills and the ability to collaborate directly with customer engineering teams.

• Capability to balance hands-on technical work with customer-facing responsibilities.

• Experience in fraud prevention, financial services, or risk management platforms is a plus.

• Familiarity with Kubernetes and containerized applications is a plus.

• Experience with PostgreSQL and NoSQL databases is a plus.

🏝️ Benefits

• Training, networking opportunities, and one-on-one time with a manager during the initial 30 days.

• Virtual or onsite colleague shadowing based on work location.

• Access to comprehensive company and team information during the onboarding process.