Technical Customer Success Manager – AI Agents

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the entire onboarding process for new clients, ensuring a seamless transition to our products.

• Independently configure Central to fulfill client requirements while maintaining a solid understanding of the technical aspects of our solutions.

• Promote product adoption through proactive communication and training sessions with customers.

• Provide troubleshooting assistance, resolving common issues and escalating only genuine engineering challenges to the technical team.

• Effectively manage customer communications, ensuring timely and clear updates throughout the customer journey.

• Concentrate on retention by identifying growth opportunities within existing accounts.

• Exhibit a proactive attitude, executing same-day actions and communications.

• Engage in independent go-lives by Day 7 in accordance with the accelerated ramp schedule.

• Collaborate with engineering on custom APIs and new integrations while retaining ownership of the customer experience.

• Operate during US business hours.

⛳️ Requirements

• Demonstrated experience as a Customer Success Manager or Technical Account Manager, ideally within a B2B SaaS setting.

• Strong technical curiosity with the capability to understand and convey complex technical concepts to non-technical stakeholders.

• Exceptional verbal and written communication abilities in both English and Spanish.

• Proven history of managing customer relationships and driving product engagement.

• Ability to work autonomously and show a high level of initiative in a fast-paced environment.

• Experience in troubleshooting and problem-solving in a technology-oriented environment.

• Strong organizational skills, capable of effectively managing multiple clients and priorities.

• Familiarity with APIs and integrations is an advantage.

• Experience in the AI or machine learning industry.

• Knowledge of customer success software tools and platforms.

• Previous experience in a startup or rapidly growing organization.

• Understanding of project management methodologies.

• Experience in delivering client training sessions.

🏝️ Benefits

• Opportunity to work remotely with a diverse and talented team.

• Engagement with cutting-edge AI technology and solutions.

• Professional development opportunities to enhance your skills and career growth.

• Collaborative company culture that values innovation and initiative.

• Access to a network of professionals in the B2B SaaS industry.

• Supportive environment encouraging proactive problem-solving and independent thinking.