Customer Success Engineer I, French Speaking

This is a fully remote position, open to applicants in Canada.

📋 Description

• Utilize customer analytics, usage metrics, and industry best practices to provide actionable insights that enhance platform ROI and foster operational improvements.

• Design and present value-driven solutions that tackle customer business challenges and expedite software adoption.

• Keep customer leadership updated on platform roadmaps and upcoming feature releases.

• Act as a technical advisor for complex technical requirements and escalations, ensuring customer satisfaction and relaying feedback to Product.

• Lead customized product demonstrations and coordinate both internal and external technical resources to meet customer needs.

• Maintain deep knowledge of platform capabilities, service offerings, and changing industry standards.

• Support and mentor team members while improving processes and enhancing global customer engagement standards.

• Be prepared to travel up to 50% domestically and internationally for on-site customer consultations and industry events.

⛳️ Requirements

• Proficiency in French (both written and spoken), subject to language verification.

• Over 1 year of direct experience in the construction industry.

• Strong understanding of industry sectors and project workflows, including bidding, Requests for Information (RFIs), and scheduling.

• Demonstrated experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting.

• Outstanding written, verbal, and virtual presentation abilities.

• Strong analytical and problem-solving skills.

• Capability to quickly understand platform architectures and cloud functionalities.

• Ability to collaborate effectively across Sales, Product, and other internal teams.

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education/experience.

🏝️ Benefits

• Equity Compensation may be available.

• Bonus Incentive Compensation may be available.

• Flexible remote work arrangement.

• Opportunities for travel to participate in industry events.