Technical Customer Success / Customer Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the customer program from onboarding to adoption.

• Monitor actions, responsibilities, obstacles, priorities, and subsequent steps.

• Foster accountability among Engineering, Product, FDE, and various other teams.

• Manage intricate, multi-stakeholder technical deliverables until completion.

• Maintain a centralized source of truth for program status, outstanding items, owners, and deadlines.

• Cultivate customer relationships and grasp customer success criteria.

• Deliver proactive, clear, and detailed customer status updates.

• Ensure Ciroos provides measurable value to customers.

• Collaborate with SRE, observability, cloud/infrastructure, security, and enterprise IT stakeholders.

• Work alongside FDE and Engineering on technical inquiries, security/compliance assessments, and integration requests.

• Act as a translator between customer terminology and internal stakeholders.

• Identify risks and dependencies early on.

• Develop simple trackers, templates, and operational rhythms for customer programs.

⛳️ Requirements

• Proven experience in leading complex enterprise customer programs in technical customer success, customer/program/project management, TAM, or solutions delivery.

• A successful history of steering multi-team initiatives to completion.

• Highly organized, persistent, and able to create structure in a rapidly evolving startup environment.

• Technical proficiency in SRE, observability, cloud platforms (AWS/Azure/GCP), Kubernetes, integrations, and enterprise security/compliance assessments.

• Exceptional written and verbal communication skills.

• Customer-oriented with relationship-driven decision-making.

• Preferred: experience with large enterprises or Fortune 500 clients.

• Preferred: background in SRE, DevOps, observability, FDE, solutions engineering, or technical account management.

• Preferred: experience in early-stage startups.

• Preferred: familiarity with ServiceNow, Slack, Jira, or Linear.

🏝️ Benefits

• Comprehensive medical, vision, and dental insurance.

• Meals and snacks provided in the office.

• Meaningful equity opportunities.

• High-impact role with mentorship from founders and senior engineers.

• Partnership with intelligent and emotionally intelligent coworkers.

• Absence of politics, bureaucracy, or need for permission.