Technical Customer Engineer – Product Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical point of contact for escalated customer issues, especially those hindering integrations or deployments.

• Analyze API payloads, webhook logs, OAuth exchanges, and race conditions under real-world conditions.

• Offer temporary solutions such as code snippets, pull requests, documentation enhancements, or configuration advice.

• Reproduce issues, identify root causes, and verify fixes prior to release.

• Collect structured context and communicate actionable insights to engineering for sustainable resolutions.

• Suggest best practices for integrations across authentication flows, REST APIs, and IAM platforms.

• Enhance internal support tools, documentation, and runbooks.

• Identify common challenges and impact product priorities.

• Work directly with customers and the core engineering team to address intricate integration challenges.

⛳️ Requirements

• Candidates must be legally eligible to work in the United States for any employer without the need for current or future visa sponsorship.

• 2–5 years of experience in technical support engineering, solutions engineering, DevOps, SRE, or related engineering fields.

• Experience interacting with clients and the ability to communicate effectively and empathetically with both technical and non-technical stakeholders.

• Strong debugging capabilities across APIs, backend integrations, or authentication processes.

• Proficient in writing lightweight scripts or tools to diagnose and resolve issues.

• Knowledge of IAM platforms such as Okta, Microsoft Entra, Duo, or similar technologies.

• Familiarity with Go and TypeScript.

• Experience with Python, Ruby, REST APIs, OAuth, webhooks, OIDC, SSO, token exchanges, Bash, Node.js, AWS, CloudFormation, Postgres, Docker, GitHub Actions, and observability stacks.

🏝️ Benefits

• Potential equity in a rapidly growing company.

• Comprehensive health benefits including medical, dental, and vision.

• Flexible time off policies.

• 401(k) program with employer matching.

• Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites.