Integrations Implementation Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take full ownership of assigned add-on, integration, and upsell implementations from the kickoff stage through to go-live.

• Validate requirements, complete the necessary configuration and testing, and set milestones, timelines, and go-live criteria.

• Facilitate kickoff meetings and keep both customers and partners updated.

• Collaborate with third-party partners on setup, credentials, data mapping, and integration testing.

• Provide training and enablement on relevant features.

• Address issues, direct them to the appropriate team, and escalate any risks and product gaps.

• Confirm readiness for go-live and transition to Onboarding, Customer Success Managers, or Support.

• Maintain precise project records and adhere to playbooks, checklists, and standard operating procedures (SOPs).

• Contribute to the creation of documentation, training materials, and process enhancements.

• Relay customer and partner feedback to internal teams.

• Manage a portfolio of projects under the guidance of the Implementation Team Lead.

• Coordinate with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners.

• Ensure timely, high-quality implementations with minimal rework and escalations.

• Enhance time to go-live, time to value, customer satisfaction, product adoption, and implementation efficiency.

⛳️ Requirements

• Excellent written and verbal communication skills, adaptable to both customer and internal audiences.

• Calm, organized, and solution-oriented demeanor when faced with challenging situations.

• Strong collaboration skills, ability to share knowledge, accept feedback, and exercise sound judgment in escalations.

• Capability to manage multiple implementations and competing deadlines while identifying dependencies and risks early.

• Quick learner of systems, integrations, and technical workflows.

• Strong troubleshooting and analytical capabilities.

• Proficient in using CRM, support, and project-management tools.

• Customer-focused with a strong sense of ownership and commitment from kickoff to adoption.

• Bachelor's or Associate degree, or equivalent training, is preferred.

• One or more years of experience in implementation, onboarding, integration, customer support, or customer success is preferred.

• Experience with software or third-party platforms is ideal.

• Background in home care, healthcare, or SaaS is a plus.

• Manual dexterity for operating desktop computers and peripherals.

• Proficient in using phone, Zoom, and email to carry out job functions.

• Ability to manage multiple customer implementations and collaborate across different time zones.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Full coverage of Medical, Dental, and Vision insurance premiums for the employee.

• 401K plan with competitive company matching.

• Personal time off, sick leave, and holidays.

• Company-issued laptop and other essential computer equipment.

• Flexible remote work arrangement.