Technical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive configuration of customer integrations, from gathering requirements and conducting technical discovery to setup, testing, and delivery.

• Collaborate with customer IT teams and EdSights Implementation or Partner Success leads throughout the entire customer lifecycle.

• Provide continuous technical ownership and support for customer integrations.

• Address issues and maintain existing configurations as integration requirements change.

• Establish, support, and manage SFTP-based data imports and exports.

• Ensure that files are formatted correctly, securely transmitted, and reliably processed.

• Transition legacy partners from manual file uploads to automated SFTP integrations.

• Evaluate the current state, define the scope of technical work, and manage project transitions through to go-live.

• Validate incoming customer data for accuracy, completeness, and consistency in formatting.

• Identify the root causes of data quality issues and integration failures.

• Work with Engineering and Product teams to configure and maintain customer exports for systems like Starfish, Navigate, and Salesforce.

• Manage integration and export projects, including developing plans, timelines, dependencies, stakeholders, risks, blockers, and action items.

• Facilitate technical setup meetings with defined objectives and agendas.

• Report on the progress of integration projects, associated risks, and issues that impact customers.

• Acquire expertise in customer platforms and technology stacks, recommending data mapping, field usage, integration design, and export structures.

• Create and refine integration processes and documentation, including playbooks, SOPs, configurations, file formats, schedules, and customer-specific requirements.

⛳️ Requirements

• A minimum of 5 years of experience in technical consulting, solutions engineering, implementation, or a comparable customer-facing technical role.

• Experience in a SaaS or EdTech environment is preferred.

• Proven ability to independently manage multiple concurrent technical or integration projects from discovery to delivery.

• Experience in developing project plans, managing timelines and dependencies, leading customer meetings, coordinating stakeholders, identifying risks and blockers, and ensuring action items are completed.

• Familiarity with project management tools such as Asana, Monday.com, Jira, or similar platforms.

• Strong critical thinking, attention to detail, and analytical problem-solving abilities.

• Excellent communication skills and technical understanding.

• Experience with structured data files such as CSV or flat files, including analyzing, mapping, validating, and troubleshooting data across systems.

• A solid grasp of data integrations and secure file transfers, including SFTP workflows, file naming conventions, scheduled data exchanges, and system-to-system data flows.

• Extensive experience with SFTP-based integrations and a working knowledge of SQL are highly preferred.

• Experience in creating and maintaining playbooks, SOPs, or internal documentation using tools like Notion, Confluence, or similar.

• Proven experience collaborating across teams, including Implementation, Product, Engineering, and Partner Success.

• Familiarity with higher education systems or student success platforms is an advantage.

• Ability to work independently, tackle ambiguous challenges, and exercise sound judgment.

• Self-motivated with a strong inclination towards action and problem-solving.

• Comfortable in establishing processes, structures, and capabilities in a dynamic environment.

• A customer-first approach.

• Must indicate whether employment visa sponsorship will be necessary in the United States.

• Must have experience configuring or troubleshooting SFTP-based file transfers in a professional context.

🏝️ Benefits

• Remote-friendly work environment.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Competitive salary.

• New Apple hardware provided.

• 401k matching program.

• Comprehensive health and wellness benefits.

• Contribute to mission-driven work in higher education.

• Values-oriented, collaborative culture.

• Opportunities for professional growth within a rapidly scaling EdTech company.