Technical Cloud Operations Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop and refine the Cloud Operations capabilities at Domino's.

• Establish clear ownership and operational practices for routine production modifications within cloud environments.

• Create an initial service catalog that includes procedures, risk boundaries, verification steps, rollback strategies, and escalation protocols.

• Assume a hands-on role in managing cloud operations and recurring campaigns through verification and completion.

• Minimize routine operational tasks that require ad hoc involvement from Platform Services and SRE engineers.

• Collaborate with Platform Services, SRE, and Support to enhance automation, tooling, documentation, and self-service options.

• Assess Cloud Operations performance metrics, which include operational volume, exceptions, verification duration, engineering escalations, and paved-road coverage.

• Establish operational controls and evidence practices tailored for complex and regulated customer environments.

• Standardize, automate, delegate, or eradicate recurring operational issues.

⛳️ Requirements

• Proven experience in production cloud or SaaS environments within roles such as Cloud Operations, Production Operations, Site Reliability Engineering, Platform Operations, DevOps, Application Operations, or equivalent technical operations positions.

• Knowledge of cloud-native technologies and principles.

• Experience with AWS and Kubernetes is particularly advantageous.

• Experience in structuring, documenting, and standardizing recurring or vaguely defined operational tasks.

• Strong operational judgment, including the ability to discern when to pause, investigate, or escalate to engineering.

• Proficiency in utilizing logs, monitoring tools, deployment outputs, configurations, and other technical indicators.

• A systems-oriented mindset aimed at simplifying, standardizing, automating, or eliminating repetitive tasks.

• Demonstrated ownership and follow-through, including verification, documentation, and closure after implementing production changes.

• Ability to work collaboratively across engineering and customer-facing teams.

• Excellent written and verbal communication skills.

• Some experience in scripting or infrastructure-as-code is beneficial.

• Direct software or platform engineering experience is not a prerequisite.

🏝️ Benefits

• A diverse and inclusive work environment.

• A growth mindset with opportunities for teaching and learning.

• Access to tools and support essential for success in both the role and the company.