Technical Assistant I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide technical details regarding available facilities for telephone system installations.

• Verify the status of outstanding orders for new installations by consulting internal controls and identifying service alternatives.

• Maintain updated records of cables, telephone indexes, and cadastral plans.

• Monitor the time allocated for each service.

• Track the pre-assignment of facilities.

• Review sales and registration documentation submitted by sales representatives using a checklist.

• Accurately register coverage areas and address information, ensuring the field team is informed.

• Guarantee the quality of information delivered to customers and sales representatives to minimize customer churn and canceled sales.

• Oversee the sales and registration process from the generation of work orders through to service activation.

• Provide effective after-sales support by identifying potential issues in the information provided to customers.

• Maintain organization, cleanliness, and safety within the work environment.

• Perform additional duties of a similar nature, complexity, and responsibility.

⛳️ Requirements

• High school diploma.

• Proficiency in Microsoft Office is required.

• Availability for a business-hours schedule, Monday through Saturday.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Meal or food allowance

• Transportation allowance

• Life insurance

• Discounts at pharmacies and partner stores