Technical Assistant

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver customer service and administrative support to Producers and the service team.

• Assist with current accounts and pursue new business opportunities.

• Organize prospect and customer files; manage inactive files; perform various filing tasks.

• Receive telephone calls and direct them to the appropriate parties.

• Utilize fax machines, scanners, printers, and copiers effectively.

• Aid in the preparation of marketing materials, proposals, and presentations.

• Enter prospect and customer information into software applications and the agency management system.

• Provide word processing support.

• Oversee inventory and manage the ordering of frequently used office supplies.

• Handle agency billing and process check requests as necessary.

• Ensure the maintenance of complete and accurate information in line with agency management system data standards.

• Carry out additional tasks as assigned.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Up to 2 years of pertinent work experience.

• Strong verbal and written communication abilities.

• Excellent customer service skills, including telephone etiquette and active listening.

• Effective problem-solving and time management capabilities.

• Intermediate typing proficiency (30-35 words per minute).

• Ability to collaborate within a team and promote teamwork.

• Skill in prioritizing tasks for multiple projects and deadlines.

• Proficient in the Microsoft Office Suite.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Comprehensive health and wellness programs.

• Supportive work environment.