Technical Architect – Service Now

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Define, design, and oversee the comprehensive ServiceNow solution architecture.

• Collaborate with clients to grasp their business and technical needs.

• Ensure that platform solutions are scalable, secure, and high-performing, in alignment with enterprise standards.

• Exhibit a thorough understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks.

• Provide customer-facing and consultative engagement.

• Lead the design of solutions, development support, testing strategies, proof of concepts, and migration planning.

• Architect and design scalable distributed services and applications, both on-premises and cloud-based, integrating across various technologies.

• Guide the implementation of architectural designs while managing expectations, risks, governance, and adherence to best practices.

• Collaborate with business stakeholders to analyze and address complex challenges and present solution options and technical concepts.

• Develop technical solution plans, estimations, and optimized delivery methodologies.

• Work in conjunction with business and cross-functional teams on governance, compliance, and architectural alignment.

• Evaluate functional and non-functional requirements and provide effort estimations.

• Define, create, and sustain reference architectures, domain models, and design patterns.

• Identify emerging and disruptive technologies that provide measurable business value.

• Offer technical leadership and mentorship to development and delivery teams.

• Support digital transformation initiatives, including technology and application rationalization.

⛳️ Requirements

• Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related field.

• 8–10+ years of overall IT experience, with a strong emphasis on application hosting, solution architecture, and design.

• At least 5 years of experience as a ServiceNow Subject Matter Expert (SME), including solution design and platform architecture.

• Proven track record of delivering innovative and effective solutions to complex business problems.

• Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs.

• Solid knowledge of HTML, CSS, XML, and JavaScript/AJAX.

• Extensive experience in designing and supporting third-party ServiceNow integrations using REST, SOAP, SFTP, MID Server, and related integration technologies.

• Demonstrated knowledge of LDAP, Single Sign-On (SSO), SSL, and other security and infrastructure technologies.

• Strong collaboration, communication, and stakeholder management abilities.

• Capacity to work effectively within cross-functional teams and contribute to a high-performance delivery environment.

• Required and preferred certifications include ITIL v2 or ITIL v3 Foundations, ServiceNow Certified System Administrator (CSA), ServiceNow ITSM, ServiceNow ITOM, Discovery Implementation Specialist, CMDB, ServiceNow ITAM, HAM, and SAM.

• Preferred certifications: HRSD, CAD, VR, SO, IRM, GRC, or other relevant ServiceNow certifications.

🏝️ Benefits

• Global organization committed to innovation, digital transformation, and cutting-edge technologies.

• Opportunity to lead enterprise-scale initiatives and impact strategic technology decisions.

• Collaborate with highly skilled global teams.

• Commitment to diversity and inclusion.

• Fair work environment.

• ESG-focused organization.