Technical Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze business needs and convert them into functional and technical specifications.

• Configure, test, and provide support for health plan systems, encompassing claims, enrollment, eligibility, and benefits platforms.

• Work collaboratively with cross-functional teams (IT, Operations, Compliance, Client Services) to identify and resolve system-related issues.

• Conduct data analysis and generate reports to facilitate informed business decision-making.

• Assist in system implementations, upgrades, and integrations.

• Document system processes, workflows, and changes in configurations.

• Carry out user acceptance testing (UAT) and validate system modifications prior to deployment.

• Offer troubleshooting assistance and root-cause analysis for technical challenges.

• Ensure adherence to HIPAA, state, and federal regulations concerning health plan data and systems.

• Support ongoing initiatives aimed at process improvement related to technology and operations.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline (or equivalent experience).

• Preferred experience in health plan, healthcare, or health insurance technology environments.

• Familiarity with core administration platforms (e.g., QNXT, Facets, HealthRules, or similar) is advantageous.

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication abilities.

• Capability to translate business requirements into technical specifications.

• Proficient in MS Office Suite (Excel, Visio, PowerPoint).

• Knowledge of HIPAA, compliance, and regulatory requirements in healthcare is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.

• Flexible work arrangements and work-life balance initiatives.