Technical Account Manager, Public Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical relationship with customers and act as their technical advocate.

• Comprehend customer business requirements and offer guidance on best practices for public cloud.

• Conduct technical assessments of customer public cloud environments across all pillars of the Well-Architected Framework.

• Regularly meet with customers to grasp operational needs and provide tailored recommendations.

• Collaborate with internal teams to represent customers and ensure exceptional customer experiences.

• Utilize Cloud Management Platforms to enhance visibility into cloud spending and align expenditures with objectives and budgets.

• Perform routine ticket reviews with customers.

• Educate customers on existing and emerging technologies and services, including CDW and public cloud offerings.

• Clarify how CDW and cloud products, services, solutions, and product roadmaps correspond with customer use cases and service gaps.

• Act as an escalation point for Customer Engagement support engineers.

• Facilitate regular customer governance sessions.

• Assist Billing with customer inquiries and provide insights into invoice line items.

• Remain updated on trends and best practices in cloud infrastructure and operations across Azure, AWS, and GCP.

⛳️ Requirements

• Bachelor’s degree and over 5 years of experience in a cloud engineering or customer support role, or in a DevOps engineering role, OR over 9 years of experience in a cloud engineering or customer support role, or in a DevOps engineering role.

• Experience in a technical account management, InfraOps, or customer-facing position.

• Background in customer relationship management, particularly with c-level or senior leadership.

• Technical proficiency in public cloud computing, including AWS, Azure, and GCP technologies, architectures, and best practices.

• Excellent communication and presentation skills for both technical and non-technical audiences.

• A customer-centric approach and a passion for fostering customer success.

• Ability to foresee customer needs, recognize opportunities, and formulate strategic plans.

• Associate cloud certification.

🏝️ Benefits

• Annual bonus target of 10% subject to the terms and conditions of the plan.

• Comprehensive benefits package (details available at https://cdw.benefit-info.com/).

• Flexible remote work arrangement.

• Geographic salary differentials may apply.