Technical Account Manager – Parcel Automation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main technical consultant and reliable contact for strategic customer accounts.

• Foster and sustain long-term relationships with customers.

• Perform business reviews and evaluate system performance using key performance indicators such as throughput, read rates, mis-sort rates, system availability, and downtime.

• Discover optimization opportunities and promote continuous improvement.

• Create recommendations for preventive maintenance, equipment upgrades, retrofits, software improvements, and future expansions.

• Enhance customer satisfaction, retention, and account growth through consulting, resolving issues, and identifying opportunities.

• Assist sales engineering and business development by assessing customer needs, operational challenges, system designs, and providing technical presentations, demonstrations, and workshops.

• Prepare technical proposals and business cases, including responses to RFPs/RFIs, ROI analyses, modernization strategies, integrations, service agreements, and technology enhancements.

• Serve as a liaison between customers and internal engineering, project delivery, and support teams.

• Convert operational needs into technical specifications, handle escalations, and ensure issue resolution.

• Keep abreast of emerging automation technologies, such as AMR/AGV integration, vision-based sorting, and AI-driven solutions.

• Assist with commissioning, site acceptance testing, and system performance validation.

⛳️ Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience.

• At least 5+ years of professional experience in technical account management, sales engineering, systems integration, or field engineering within the parcel and/or postal automation sectors.

• Extensive knowledge of high-speed parcel sortation technologies, including singulation, cross-belt systems, shoe sorters, tilt-trays, pocket sorters, and conveyor systems.

• Proficient understanding of vision systems, 1D/2D barcode scanners, dimensioners (DWS), and weight-in-motion scales.

• Excellent verbal and written communication abilities.

• Strong skills in building relationships and providing customer service.

• Ability to juggle multiple priorities and meet competing deadlines.

• Experience working collaboratively with engineering, operations, sales, and project management teams.

• Robust technical troubleshooting, systems analysis, and problem-solving skills.

• Financial and commercial insight, including evaluating business opportunities and making ROI-driven recommendations.

• Strong negotiation, influencing, and conflict resolution abilities.

• Capability to obtain and maintain USPS security clearance within three months of hiring.

• Willingness to travel domestically and internationally at least 50% of the time.

• Valid passport required for international travel.

• Must be able to lawfully enter and exit the United States and other countries necessary for business travel.

• No legal or regulatory barriers preventing necessary travel documentation or travel execution.

• Currently authorized to work full-time in the United States.

• Employer will not sponsor work visas for this role.

🏝️ Benefits

• The job posting does not detail benefits, perks, bonuses, equity, insurance, retirement, or paid time off.