Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate, high-value global accounts, advising on multi-product strategies and facilitating integrations within multi-vendor settings.

• Enhance delivery frameworks and guarantee operational preparedness.

• Serve as a representative who balances client requirements with the internal development roadmap.

• Assist in the creation and testing of AI-driven tools while providing insights on AI-generated information.

• Function as a Cluster Lead and mentor, creating training materials and eliminating obstacles for colleagues.

• Offer direct support during crucial escalations.

• Spearhead internal initiatives aimed at boosting team efficiency, operational uniformity, and technical preparedness.

• Represent Ping Identity at regional conferences and events.

• Advocate for enhancements in customer experience with Engineering and Product teams.

⛳️ Requirements

• At least 7+ years of experience in enterprise customer-facing roles such as Technical Account Management, Customer Success, Sales Engineering, or Professional Services.

• Demonstrated success in managing global, highly intricate enterprise accounts.

• In-depth knowledge of cybersecurity, including Zero Trust architectures, secure cloud implementations, and the integration of identity within wider security frameworks.

• Experience with AI productivity tools.

• Extensive expertise in Identity Management, Access Management, and Federation within multi-vendor environments.

• Capability to convert complex business needs into operational technical strategies for VP/C-level audiences.

• Strong leadership and mentorship abilities.

• Proficient in managing sensitive, high-pressure escalations involving executive stakeholders.

• Preferred advanced architectural experience with the Ping Identity suite and APIs.

• Preferred deep knowledge of SAML, OAuth, OpenID Connect, and enterprise networking protocols.

• Preferred experience in leading cross-functional task forces or internal efficiency initiatives.

🏝️ Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)

• Employee Resource Groups

• Regular company and team bonding events

• Global volunteering and community initiatives

• Flexible, collaborative work environment

• Competitive benefits and perks