Technical Account Manager – OpenShift

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer tailored support and guidance to enterprise clients.

• Establish connections with essential business and IT stakeholders, gaining insights into customer implementations, objectives, and priorities.

• Provide portfolio updates and assist customers with upgrades, technology transitions, mitigation strategies, and potential service interruptions.

• Execute technical investigations to pinpoint root causes and solutions.

• Counsel customers on the current and prospective utilization of Red Hat offerings.

• Conduct technical assessments and proactively identify and mitigate issues.

• Oversee customer use cases and maintain documentation related to cases and customers.

• Develop customer engagement strategies and revise customer environment documentation.

• Address customer escalations in collaboration with Red Hat and customer teams.

• Work alongside engineering, support, product, field, partner, and third-party vendor teams.

• Assist in creating solutions that facilitate product adoption.

• Stay aligned with Red Hat's cloud technology strategy.

• Analyze and present regular operational performance reviews to customer leadership.

• Deliver presentations to customer associates.

• Communicate how Red Hat cloud solutions and roadmaps align with customer use cases.

• Travel as required to meet customers or participate in internal events.

⛳️ Requirements

• Experience in a support, development, engineering, or quality assurance environment.

• Proficiency with enterprise cloud solutions such as OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible Automation Platform.

• Capability to manage and enhance existing enterprise customer relationships through proactive, relationship-driven support.

• Exceptional verbal and written communication abilities.

• Solid understanding of enterprise architecture and strategic business drivers.

• Capacity to handle multiple issues and projects with meticulous attention to detail.

• Direct experience with a range of hardware vendors.

• Background in presentation delivery.

• Fluent verbal and written communication skills in German.

• Experience in system management, cloud, or server virtualization (a plus).

• Red Hat Certified Engineer (RHCE) (a plus).

• Previous experience in a technical leadership or mentorship position (a plus).

🏝️ Benefits

• Flexible work settings, ranging from in-office to hybrid to fully remote, depending on role specifications.

• Reasonable accommodations available for job applicants with disabilities.