Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main technical representative for a portfolio of enterprise accounts at Panorays.

• Facilitate customer onboarding, deployment, strategies for long-term adoption, and conduct regular health assessments.

• Manage the transition from Sales and oversee the onboarding process from start to finish.

• Execute deployments as structured projects, including planning, status updates, working sessions, risk and issue tracking, and formal project closure.

• Create and document how Panorays integrates into each customer's third-party risk management program.

• Provide guidance to customers regarding program maturity, operational models, controls, and integrations.

• Lead the technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms.

• Collaborate with Account Management to develop customer success plans and manage the adoption process.

• Conduct training sessions, maintain adoption rhythms, and oversee license usage initiatives.

• Evaluate customer configurations and suggest enhancements and new features.

• Address complex technical escalations and work with R&D and Product Management on solutions and alternatives.

• Foster relationships with CISOs, risk managers, architects, and engineers.

• Identify indicators for technical expansion and potential renewal challenges.

• Develop best-practice guidelines, architectural patterns, and enablement materials.

• Manage Planhat and contribute to the development of playbooks, runbooks, and the knowledge repository.

⛳️ Requirements

• Over 5 years of experience in technical customer-facing roles within B2B SaaS, ideally in cybersecurity or risk management.

• A minimum of 3 years in roles such as Technical Account Manager, Solutions or Customer Success Engineer, Implementation Consultant, or Sales Engineer.

• Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent professional experience.

• Proven experience in guiding complex enterprise clients from contract signing to production, including multi-system integration.

• Practical knowledge of RESTful APIs using tools like cURL, Postman, or similar, encompassing API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks.

• Familiarity with integrating SaaS platforms with GRC, procurement, ticketing, SSO, and data platforms.

• Experience managing enterprise deployments as projects.

• Ability to establish executive-level relationships with CISOs and risk leaders.

• Proven track record of utilizing health and usage data to drive adoption and retention.

• Exceptional verbal and written communication abilities in English.

• Capability to manage multiple customer projects simultaneously and create processes, templates, and playbooks.

• Availability to work during U.S./EMEA business hours.

• Willingness to travel up to 50% of the time.

• Preferred: experience in TPRM, GRC, or vendor risk assessment.

• Preferred: understanding of web security, networking, NIST CSF, ISO 27001, SOC 2, DORA, and NIS2.

• Preferred: experience in mentoring or leadership roles.

• Preferred: scripting knowledge in Python, Bash, or PowerShell.

• Preferred: PMP or PRINCE2 certification.

• Preferred: CISSP, CCSP, CompTIA Security+, or cloud-related certifications.

🏝️ Benefits

• Equity

• Variable/incentive compensation

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paid leave