Technical Account Manager I

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Serve as a business consultant for designated Smartsheet clients, delivering Premier Services to enhance the value of their Smartsheet investment.

• Offer post-consulting technical assistance for custom or premium application solutions.

• Establish strategic relationships with technical team members and business leaders within client organizations.

• Analyze market dynamics impacting clients and provide insights on how Smartsheet can assist in achieving their objectives.

• Support clients in advancing their IT maturity, optimizing the effective use of Smartsheet products, and empowering their IT departments.

• Collaborate with Services Sales, Success, Consulting, Strategic Customer Success Managers, and Consultants to create opportunities and long-term strategies.

• Oversee service delivery across Service Delivery Planning, Service Delivery Management, Incident Management/Escalations, and Proactive Remediation Services.

• Manage portfolio profitability, focusing on contract utilization, contribution margins, operating expenses, and revenue growth.

• Lead virtual teams composed of Smartsheet, partner, and client resources to deliver sophisticated solutions.

• Familiarize yourself with the Premier Services portfolio, including Converse.AI, Slope, and 10,000ft.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Excellent communication abilities (written, verbal, presentation), capable of conveying technical concepts to non-technical personnel in large enterprises.

• Enthusiasm for engaging with cutting-edge, web-based technologies and a desire to comprehend Smartsheet's advantages, use cases, and both business and technical aspects.

• Hands-on experience in configuring, customizing, and implementing SaaS applications.

• A Bachelor's degree in MIS, CIS, CS, BS, or a relevant combination of work experience and education.

• Knowledge of security protocols, SSO, and a basic understanding of APIs.

• Experience in project and portfolio management is a plus.

• Over 3 years of relevant technology or related field experience is a plus.

• Background in a customer-facing role.

• Ability to thrive in a fast-paced environment, with a proven track record of succeeding in a dynamic and rapidly growing technology setting while supporting and delivering multiple solutions concurrently.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off policy and holiday schedule.

• Opportunities for professional development and career growth.

• A collaborative and inclusive company culture.