Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the complete post-sale technical lifecycle and manage customer relationships for designated enterprise accounts in the UK and DACH regions.

• Provide strategic technical consulting regarding security data correlation, platform architecture, and deployment health.

• Convert complex asset management and query data into actionable operational workflows.

• Promote platform adoption and secure high-value renewals.

• Oversee the post-sale technical relationship for accounts in the UK, DACH, and emerging regions.

• Advise customers on platform design, REST API integrations, and Query Wizard data modeling.

• Develop and implement intricate automated enforcement workflows and custom scripts, including automated ticketing and shadow cloud discovery.

• Perform regular technical reviews and data correlation assessments across EDR, Vulnerability, IAM, and Network domains.

• Showcase measurable ROI to director-level stakeholders.

• Monitor operational deployment health, identify implementation challenges or leadership risks, and deploy remediation strategies to ensure customer retention.

⛳️ Requirements

• 2–4 years of experience in customer-facing technical account management, solutions engineering, or technical delivery within the cybersecurity field.

• Practical technical expertise with REST APIs, JSON payload structures, SQL database queries, and standard protocols (HTTP, SSH, LDAP).

• Proven experience in security data correlation across various silos (e.g., Endpoint, Network, Vulnerability, IAM).

• Native fluency in English.

• Residing in or having authorization to work in the UK.

• Professional proficiency in German (preferred).

• Active UK Security Clearance (SC or DV cleared) (preferred).

• Hands-on experience with cybersecurity asset management, EDR solutions, or vulnerability management platforms (preferred).

• Established track record of managing account renewal rates and promoting technical expansion in enterprise SaaS environments (preferred).

• Proficient in writing complex query logic and developing automated response playbooks (preferred).

• Experience in navigating enterprise organizational structures to align platform features with C-level business outcomes (preferred).

🏝️ Benefits

• Competitive compensation and benefits.

• Opportunities for growth.

• Community-building initiatives.

• A diverse and inclusive workplace.

• Equal employment opportunity.