Technical Account Manager, Hebrew-Speaking

This is a fully remote position, open to applicants in Germany, +5 more countries.

📋 Description

• Act as the main technical liaison and support to customer teams within the EMEA region.

• Facilitate the onboarding process for new clients using CrowdStrike platforms.

• Perform regular proactive health checks and provide product training sessions.

• Create and distribute best practice guidelines.

• Represent customer interests with internal teams, ensuring that feedback is collected and evaluated.

• Interact with customers from the SOC front lines up to executive levels.

• Investigate technical problems and offer solutions and action plans.

• Escalate issues to management as necessary.

• Oversee the resolution of escalated cases and coordinate with cross-functional teams when required.

• Utilize internal technical knowledge, development engineers, resources, and tools to address customer concerns.

• Generate content for the knowledge base.

• Engage in technical communications to disseminate best practices and stay updated on new technologies and security applications.

• Identify risks regarding renewals and collaborate with internal teams to ensure successful renewals.

• Assist sales teams in recognizing expansion opportunities within accounts.

• Ensure support cases are resolved in a timely manner.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Proficient in English and Hebrew, either as a native speaker or fluent.

• Familiarity with Windows Server Operating Systems.

• Understanding of enterprise web technologies, security standards, and advanced infrastructures.

• Strong customer service abilities and capacity to quickly gain technical credibility with clients.

• Exceptional communication skills, both written and verbal.

• Demonstrated problem-solving capabilities.

• Team-oriented mindset.

• Willingness to travel up to 25% of the time.

• Dedication to ensuring customer success.

• Proven experience in utilizing AI technologies to improve decision-making, streamline workflows, enhance efficiency, and drive business results.

• Bachelor’s Degree in Computer Science or a related field (preferred).

• CISSP or ITIL Certification (preferred).

• Over 3 years of experience in Customer Success, Support, or Technical Account Management within a SaaS environment (preferred).

• In-depth knowledge of Linux and Mac operating systems (preferred).

🏝️ Benefits

• Competitive compensation and equity awards.

• Comprehensive wellness programs for both physical and mental health.

• Generous vacation and holiday policies for adequate rest.

• Paid parental and adoption leave options.

• Opportunities for professional growth available to all employees, irrespective of their position or role.

• Access to Employee Networks, local community groups, and volunteer initiatives to foster connections.

• Dynamic office environment with top-tier amenities.

• Extensive benefits package, including medical and dental coverage, access to Modern Health well-being resources, and life and disability insurance.

• Eligibility for additional bonus or commission pay.