Technical Account Manager – Federal

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison and trusted advisor for a designated portfolio of commercial and federal clients.

• Assist customers with deployment, configuration, and onboarding in cloud, on-premises, and hybrid settings.

• Provide guidance on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, as well as application delivery, device policies, and network setup.

• Manage technical escalations and collaborate with Support, Engineering, and Product teams to resolve issues.

• Conduct technical check-ins, platform health assessments, and lead the technical segments of QBRs alongside the Customer Success Manager.

• Track usage and environmental health to spot risks and suggest adoption improvements.

• Deliver configuration documentation and evidence for ATO, accreditation, and compliance evaluations.

• Organize and oversee upgrades and releases following customer change-control protocols.

• Educate customer administrators and systems integrator personnel.

• Relay customer feature requests and technical insights to Product and Engineering teams.

• Recognize expansion possibilities and assist with renewals in partnership with Customer Success and Sales.

• Develop reusable resources such as runbooks, deployment manuals, and knowledge base articles.

• Collaborate with Customer Success Managers, Sales Engineering, Product, Engineering, Support, and Sales; report to the SVP of Customer Success.

⛳️ Requirements

• Over 5 years of experience in technical account management, solutions engineering, or a comparable post-sale technical position in B2B SaaS or cybersecurity.

• Practical experience in enterprise IT and security, encompassing identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration.

• Proven experience in deploying or supporting cloud-based solutions on AWS, Azure, or government cloud platforms.

• Established history of managing escalations across a portfolio of enterprise or government accounts.

• Capability to articulate technical subjects clearly to administrators, security teams, and executives.

• Proficiency in Salesforce, Jira, and Confluence.

• Must be authorized to work in the United States without visa sponsorship.

• Required active Secret clearance with the ability to obtain TS clearance.

• Available for remote or hybrid work with potential travel of up to 20% to customer locations.

• Preferred experience supporting the Department of War, Intelligence Community, or federal civilian agencies.

• Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC is preferred.

• Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments is preferred.

• Security or cloud certifications such as Security+, CISSP, AWS, or Azure are preferred.

• Experience in a high-growth SaaS organization is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Parental leave.

• Life and disability insurance packages.

• 401(k) plan with employer-matching contributions, with vesting starting from the first day of employment.

• Annual performance bonus of 10%.

• Investment in tools and skills necessary for strong collaboration and effective people management.

• Reasonable accommodations for applicants with disabilities, when appropriate.