Senior Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a reliable advisor and technical supporter for designated customer accounts

• Lead the onboarding process and customer adoption initiatives

• Organize goal-setting workshops and planning sessions

• Assist customers in implementing essential use cases and integrating Dragos into their security and operational workflows

• Offer continuous technical advice, best practices, and suggestions

• Track customer health, platform adoption, and usage trends

• Create and implement engagement and recovery strategies for at-risk or underutilized accounts

• Conduct regular account assessments and discussions on value realization

• Provide technical training, workshops, and enablement

• Collaborate with teams from Customer Success, Support, Product, Services, and Sales

• Function as a subject matter expert on OT cybersecurity topics

• Participate in customer workshops, Quarterly Business Reviews (QBRs), and executive briefings

• Travel within the European region as necessary, up to 30%

⛳️ Requirements

• Minimum of 3 years of experience in OT, ICS, or critical infrastructure environments

• Familiarity with ICS, SCADA, or DCS systems

• Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity fields

• Strong comprehension of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows

• Experience with frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks

• Capability to engage and influence both technical and business stakeholders

• Proven experience in delivering workshops, training sessions, and advisory engagements

• Excellent communication, relationship-building, and problem-solving abilities

• Knowledge of critical infrastructure regulations and cyber resilience standards across Europe is highly valued

• Multilingual candidates, especially those proficient in German and other European languages, are strongly preferred

• All new hires must successfully pass a background check as a condition of employment

🏝️ Benefits

• Competitive Equity Package

• Comprehensive Benefits Plan

• Remote-first work environment

• Equal Opportunity Employer