Technical Account Manager – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the post-sales technical and security relationship for a designated portfolio of customers as their main trusted advisor.

• Oversee the onboarding and implementation processes, including data indexing, detection onboarding and tuning, and complete environment configuration.

• Identify and resolve intricate issues across log pipelines, cloud integrations, detections, automations, and permissions.

• Collaborate with customer security teams, cloud engineers, and security leadership during investigations and escalations.

• Support customers in developing custom AI skills within the Vega platform.

• Perform technical health assessments and lead business reviews.

• Proactively monitor customer health, detect risks early, and intervene before they escalate into problems.

• Assist customers in maximizing the full potential of Vega beyond the initial deployment.

• Coordinate with engineering and product teams to escalate issues and facilitate resolutions.

• Interpret field patterns, challenges, and gaps to influence product development.

• Advocate for customer interests in roadmap decisions.

• Promote agentic detections and AI skills for security teams.

• Travel to customer locations for critical engagements about 25% of the time.

⛳️ Requirements

• A minimum of 6 years of experience in a technical, customer-facing position (TAM, Customer Engineer, Senior Support, or similar).

• Practical experience with SIEM or observability platforms, such as Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent.

• Proficient in using these tools for incident investigation, threat hunting, or application troubleshooting.

• Strong foundational knowledge of cloud services across AWS, Azure, and/or GCP.

• Experience with Infrastructure-as-Code (Terraform or similar).

• Proficiency in scripting languages such as Python and/or Bash.

• Comfortable troubleshooting distributed systems, data pipelines, and query performance issues.

• Capable of communicating effectively with engineers and executive stakeholders.

• Previous experience in a startup or high-growth environment.

• Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role (preferred).

• Experience in implementing or supporting SIEMs at scale (preferred).

• Familiarity with KQL (Kusto Query Language) (preferred).

🏝️ Benefits

• Travel to customer sites for key engagements (~25% of the time).