This is a fully remote position, open to applicants in New York.

📋 Description

• Take charge of and deliver technical support for 5–10 enterprise customer relationships independently.

• Serve as a trusted advisor regarding platform utilization, best practices for integration, and architectural choices.

• Convert intricate customer needs into actionable feature requests and contribute to the development of the product roadmap.

• Ensure alignment between business requirements and product features while actively promoting adoption.

• Facilitate technical escalations in coordination with Solution Engineering, Support, and Product teams.

• Conduct technical QBRs, integration assessments, and workshops to ensure alignment on the roadmap.

• Oversee platform performance, usage, and KPIs, and provide recommendations for enhancements.

⛳️ Requirements

• A bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, or a related field.

• Over 5 years of experience in enterprise e-commerce, particularly with SaaS platforms or in digital consulting.

• Demonstrated expertise in technical, customer-facing positions such as Technical Account Manager, Solution Architect, or Senior Consultant.

• Solid understanding of e-commerce architectures, encompassing storefronts, APIs, OMS, PIM, CMS, and ERP integrations.

• Knowledge of headless commerce and MACH principles (microservices, API-first, cloud-native).

• Proficient in interpreting architecture diagrams and API documentation, with experience in REST, GraphQL, and webhooks.

• Familiarity with platform migrations and pre- and post-sales consulting; knowledge of SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), or Shopify Plus is advantageous.

🏝️ Benefits

• Benefits are accessible via the employer’s Benefits page.

• Flexible work environment.

• Opportunities for ongoing professional development.

• A workplace culture that is inclusive, accepting, and fair.