This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as a strategic collaborator for the sales team after a sale, ensuring account continuity while allowing sales to pursue new opportunities.

• Oversee the technical implementation of the Upwind platform following a sale, guaranteeing a seamless and effective onboarding and deployment of new functionalities.

• Act as the main point of contact for clients, promptly addressing concerns and upholding a high standard of customer satisfaction.

• Cultivate robust, long-lasting relationships by introducing new features, collecting feedback, and leading discussions on product roadmaps.

• Collaborate with sales during renewal and expansion processes to synchronize technical planning with customer requirements and enhance value delivery.

• Take the initiative to engage with customers to highlight essential security insights, encourage feature adoption, and ensure they maximize the benefits of the Upwind platform.

• Comprehend and advocate for your customers' needs across various functions (e.g., Product Management and Technical Support).

⛳️ Requirements

• Minimum of 3 years in customer-facing positions within SaaS, with experience in Technical Account Management, Solution Architecture, or comparable roles.

• Solid technical foundation in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.

• Exceptional communication, problem-solving, and relationship-building abilities.

• Proven experience in leading technical projects, managing cloud deployments, and promoting feature adoption.

• Strategic thinker with the capability to align technical solutions with business objectives.

• Relevant certifications in cloud or security are preferred.