Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable technical contact and trusted advisor for designated clients.

• Oversee daily client operations and ensure prompt execution through ownership and collaboration across functions.

• Create and implement channel strategies that align with channel specifications, client goals, and Rithum platform features.

• Offer technical support to assist clients in overcoming obstacles, adopting Rithum solutions, and maximizing platform value.

• Establish connections with client technical and business stakeholders, translating technical information for diverse audiences.

• Implement platform optimization strategies, encompassing operational workflows, repricing, promotional planning, and algorithmic enhancements.

• Perform technical assessments to boost platform efficiency, adoption rates, and operational effectiveness.

• Address technical challenges, conduct root cause analyses, and collaborate on solutions with Product, Engineering, Client Success, and Client Success Engineering teams.

• Stay informed about Rithum platform functionalities, channel specifications, data flows, and new capabilities.

• Aid in feature adoption, engage in technical roadmap dialogues, and facilitate client feedback loops.

• Facilitate communication between client technical teams and internal stakeholders.

• Leverage AI-driven tools for analysis, troubleshooting, documentation, research, and routine tasks.

• Enhance team productivity through AI, automation, and standardized technical processes.

• Share technical expertise, documentation, and insights to improve team practices and enhance the client experience.

• Keep precise records in the CRM system, detailing work performed, decisions made, and effort expended.

• Attend pod stand-ups and team meetings, providing context on accounts, escalations, and challenges.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer.

• Experience in supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.

• Basic understanding of channel specifications, data mapping, feed architecture, and associated technical concepts.

• Capability to independently oversee technical projects and coordinate efforts among technical and non-technical stakeholders.

• High proficiency in Excel.

• Familiarity with Salesforce, JIRA, or comparable workflow and project management tools.

• Proven ability to utilize AI-driven tools like Microsoft Copilot to enhance productivity, analysis, problem-solving, or documentation.

• Experience with AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Strong analytical and problem-solving abilities, including root cause analysis and issue resolution.

• Excellent verbal and written communication skills.

• Continuous interest in emerging technologies.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Discretionary bonus of 10% of the annual base salary.

• Comprehensive medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, effective from Day 1.

• 6% 401(k) matching.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and Employee Assistance Program.

• $65/month remote work stipend for internet.

• Cultural and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.

• Industry-competitive compensation and total rewards benefits.